Frequently Asked Questions

Have a question?

As you might imagine, we get a number of standard questions about our services and the products we work with. This FAQ page is designed to give you answers to the most commonly asked questions.  

If you have a question about reporting automation or improving internal controls but don't see the answer here, there are several options:

1) Use our chat system, located on the lower right of the screen.

2) Email us the question at info@fhblackinc.com.

3) Call us toll free at (844) 852-5225.

4) If you are a client and are looking for technical support, please send an email to support@fhblackinc.com

See how CaseWare can automate your Budget Book / Financial Plan

DO I NEED SOFTWARE INSTALLED BEFORE I ATTEND TRAINING?

WILL WORKING PAPERS WORK WITH MY ACCOUNTING SOFTWARE?

IF I CALL IN TO TRAINING USING THE TELEPHONE, ARE THERE LONG DISTANCE CHARGES?

WHAT WILL IMPLEMENTATION OF WORKING PAPERS COST?

I HAVE BEEN USING CASEWARE FOR YEARS BUT I DON'T MEET THE PREREQUISITE REQUIREMENTS. DO I HAVE TO TAKE THE OTHER COURSES?

HOW LONG WILL IT TAKE TO IMPLEMENT CASEWARE WORKING PAPERS?

DO YOU OFFER CUSTOM TRAINING THAT COULD BE DELIVERED IN OUR OFFICE?

ARE THERE OTHER ORGANIZATIONS LIKE OURS USING CASEWARE?

IF ONE PERSON SIGNS UP FOR ONLINE TRAINING CAN WE HAVE MORE THAN ONE PERSON ATTEND / WATCH?

CAN WORKING PAPERS AUTOMATE QUARTERLY OR MONTHLY REPORTING TOO?

DOES CASEWARE TRAINING ONLY DEAL WITH PUBLIC PRACTITIONERS' ISSUES?

CAN I USE WORKING PAPERS TO GENERATE MY STATE/PROVINCIAL REPORTING?

HOW DO I ACCESS RECORDINGS OF TRAINING THAT I ATTENDED?

Does your training qualify for CPD/CPE?

ARE YOUR ONLINE COURSES PRERECORDED?

I took training from another Caseware trainer and they seemed very inexperienced. How experienced are you?

What technical requirements are there to attend an online session?

Are training materials provided?

How long are your courses?

HOW MUCH TRAINING DO I NEED?

MY OFFICE IS IN A REMOTE LOCATION. CAN YOU STILL HELP US IMPLEMENT?

WHAT BENEFITS DOES CASEWARE WORKING PAPERS PROVIDE?

HOW MUCH OF OUR TIME IS REQUIRED TO IMPLEMENT CASEWARE WORKING PAPERS?

IF I ONLY NEED A LITTLE HELP, CAN I PAY YOU HOURLY?

Can I duplicate my current presentation?